| Question 1: |
Why we should book hotels through a travel agent? |
| Answer : |
If you face any issues regarding stolen luggage or documents, misbehavior or harassment by anyone, contact the nearest police station or your embassy as soon as possible. |
| Question 2: |
What is the booking procedure for hotels? |
| Answer : |
Once the rates are given by travel agents and you are satisfied with all your queries, they will proceed with the booking of hotels. On receipt of some details booking is kept on hold under your name and confirmation is sent to you. Within the prescribed time, you are requested to transfer the payment through bank transfer or credit card. Your credit card details are kept 100% safe in our Secured Payment Gateway. Only after your final confirmation, credit card will be charged from your Account. |
| Question 3: |
How can I check the status of my booking? |
| Answer : |
Confirmation will be sent by travel agents in advance and confirmation number will be given for Future reference. |
| Question 4: |
Why should I pay before I arrive? |
| Answer : |
Travel agents provide only prepaid hotel bookings. After your payment, they pay the same to the Hotel as advance on behalf of you to guarantee your booking with the hotel. Later confirmation voucher is sent to you. |
| Question 5: |
Do I have to pay to the hotels anything extra for my stay? |
| Answer : |
All reservations are prepaid. Bookings include your room rent inclusive of breakfast and taxes. Personal nature Expenses i.e. Telephone Calls, Laundry, Soft / Hard Drinks, Meals, Tipping etc. are To be directly paid by you to the hotel. |
| Question 6: |
What in the case of cancellation of booking? |
| Answer : |
Cancellation of booking can be according to the booking conditions of the particular property. In case of cancellation of booking money will be paid back to your bank within 7 business days. We will charge 1day accommodation as the cancellation charges. |
| Question 7: |
Is my credit card details safe? |
| Answer : |
We provide the maximum level of security to our customers. All your credit card details are directly Handled by our secured payment gateway. No credit card details are stored at with us providing Maximum security to our customers. |
| Question 8: |
What is the standard tip to hotels and restaurants? |
| Answer : |
In hotels and restaurants in India the tip is usually 10% of the bill. In hotels porters can be paid INR 100 for a trolley or INR 50 for 1 or 2 suitcases. It is customary to tip waiters, porters, guides And drivers. |
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